The research notes: two-thirds of feedback conversations actually diminish performance rather than improve it. The culprits? How we construct our message, how we deliver it, and the relationship between messenger and recipient. In this practical workshop, I'll share the SBI (Situation-Behavior-Impact) framework I've used with hundreds of professionals to transform feedback from a performance killer into a catalyst for growth. You'll learn to craft specific, behavior-focused feedback that inspires improvement rather than triggers defensiveness. Through guided practice, you'll develop the skills to both.
